Shipping & returns

Shipping

I ship across South Africa and worldwide. Originals are packed by hand and sent with insured delivery. Prints are made to order and dispatched once ready. You'll receive tracking as soon as your work is on its way.

Timelines

Originals are dispatched once payment has cleared, usually within a few working days. Prints are produced and colour-matched before shipping, which typically adds a few days. Delivery time then depends on your location and the courier.

Customs & duties

International orders may attract import duties or taxes on arrival. These are set by the destination country and are the buyer's responsibility.

Damaged in transit

Every piece is insured. If your work arrives damaged, email hello@hansrooseboom.art within 48 hours with photographs of the packaging and the piece, and I'll arrange a repair, replacement or full refund.

Returns

If an original or a ready-made print isn't right, you may return it within 14 days of delivery, provided it is unused and in its original condition and packaging. Please email first to arrange it. Return shipping is arranged by the buyer and should be insured; once the work arrives back safely, I'll refund the purchase price.

Commissions and other made-to-order items are created specifically for you and cannot be returned unless they arrive damaged or materially differ from what was agreed.

Refunds

Approved refunds are made to your original payment method once the returned work has been received and checked. Banks and card providers can take a few days to reflect it.

Questions

Email hello@hansrooseboom.art or use the contact page and I'll help.